The Appliance Technician is responsible for diagnosing, repairing, and maintaining major household appliances for residential and commercial customers. This role requires strong technical skills, problem-solving ability, and excellent customer service. Appliance Technicians play a key role in delivering high-quality service that represents the company’s standards and values.

• Diagnose mechanical, electrical, and electronic issues on appliances such as refrigerators, washers, dryers, dishwashers, ovens, and microwaves.
   
• Perform repairs using proper tools, parts, and manufacturer guidelines.
   
• Conduct routine maintenance and preventative service.
   
• Test appliances after repair to verify correct operation and safety.
   

• Communicate clearly with customers regarding issues, repair options, and recommendations.
   
• Provide professional, courteous service while in homes or businesses.
   
• Offer maintenance tips or usage advice to help prevent future issues.
   

• Complete service orders, repair logs, and digital documentation accurately.
   
• Track parts usage, order needed parts, and maintain organized truck inventory.
   
• Use mobile devices or service software to update job progress.
   

• Follow all safety procedures, including electrical safety and proper lifting techniques.
   
• Operate company vehicles safely and maintain a clean, organized service area.
   
• Comply with EPA guidelines when handling refrigerants (if certified).
   

• Work closely with dispatchers, customer service, and management to coordinate daily schedules.
   
• Communicate repair findings to the appliance testing team when needed.
   
• Provide occasional support in the warehouse or delivery operations as required.
   

• High school diploma or equivalent.
   
• Experience in appliance repair or a related technical trade preferred.
   
• EPA Section 608 certification (preferred for refrigeration repair; can be earned after hire).
   
• Valid driver’s license and clean driving record.
   

• Strong troubleshooting and mechanical skills.
   
• Ability to read wiring diagrams, schematics, and technical documentation.
   
• Familiarity with diagnostic tools such as multimeters, pressure gauges, and specialized appliance tools.
   
• Excellent communication and customer service skills.
   
• Ability to work independently and manage a daily schedule effectively.
   

• Able to lift and move heavy appliances (75–250 lbs) using proper equipment.
   
• Comfortable working in tight spaces, attics, basements, and varying indoor environments.
   
• Capable of standing, bending, kneeling, and performing repetitive tasks for extended periods.